Privacy Policy

Introduction

Analog Hosting ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WordPress hosting services.

Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, company name)
• Payment information (processed securely through Stripe)
• Communication data (support tickets, emails)
• Website data (files, databases, configurations you upload)
• Usage data (login times, feature usage, performance metrics)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns to improve our services
• Detect, investigate, and prevent fraudulent or unauthorized activity

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption at rest and in transit, regular security audits, and strict access controls.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Export your data in a portable format
• Opt out of marketing communications

Third-Party Services

We use third-party services that may collect information about you, including Stripe for payment processing and Auth0 for authentication. These services have their own privacy policies governing the use of your information.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@analoghosting.com